AT&T Wireless Warranty Dept.: Kept telling me to run back and forth to store...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~Twinparent from November 9th, 2017
Background on ~Twinparent's case
GetHuman: ~Twinparent - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~Twinparent: Sure. It was evening, on November 6th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~Twinparent a list of common AT&T Wireless Warranty Dept. problems)
~Twinparent: "Claim denied" was why I was trying to call.
~Twinparent's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Twinparent: Kept telling me to run back and forth to store. Said they were sending phone, hung up on me. Didn't receive phone after * weeks. too much run around.
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~Twinparent: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Twinparent: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~Twinparent: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~Twinparent: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Twinparent taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 6th, 2017.