AT&T Wireless Warranty Dept.: No one knew anything! They transferred me from...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~fedupwithAT&T from November 21st, 2017
Background on ~fedupwithAT&T's case
GetHuman: ~fedupwithAT&T - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~fedupwithAT&T: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~fedupwithAT&T a list of common AT&T Wireless Warranty Dept. problems)
~fedupwithAT&T: "No update" was why I was trying to call.
~fedupwithAT&T's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fedupwithAT&T: No one knew anything! They transferred me from one person who didn't know the answer to my question to another person who didn't know. They maintained that this was NOT the warranty department, it was in fact collections. This was after waiting and being transferred for a total of ** minutes. I'm going to Verizon. I'm over AT&T.
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~fedupwithAT&T: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fedupwithAT&T: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~fedupwithAT&T: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~fedupwithAT&T: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fedupwithAT&T taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 15th, 2017.