AT&T Wireless Warranty Dept.: Terrible I am at holding for * hours already a...
A AT&T Wireless Warranty Dept. customer review by GetHuman user GetHuman-379512 from November 28th, 2017
Background on GetHuman-379512's case
GetHuman: GetHuman-379512 - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
GetHuman-379512: Yeah. It was afternoon, on November 25th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379512 a list of common AT&T Wireless Warranty Dept. problems)
GetHuman-379512: "Claim denied" was why I was trying to call.
GetHuman-379512's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379512: Terrible I am at holding for * hours already and still waiting I've spoken to at least * people to do ONE warranty claim and all they do is transfer me over worst customer service ever
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
GetHuman-379512: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379512: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
GetHuman-379512: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
GetHuman-379512: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379512 taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 25th, 2017.