AT&T Wireless Warranty Dept.: The CSR was helpful.*Insisted to troubleshoot m...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~TJM from November 27th, 2017
Background on ~TJM's case
GetHuman: ~TJM - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~TJM: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~TJM a list of common AT&T Wireless Warranty Dept. problems)
~TJM: "Speak to a representative" was why I was trying to call.
~TJM's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TJM: The CSR was helpful.*Insisted to troubleshoot my phones software updates for a problem I had been having prior to the last * updates. A short in my speaker. *But that is to be expected when you work off a script.
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~TJM: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TJM: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~TJM: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~TJM: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TJM taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 22nd, 2017.