AT&T Wireless Warranty Dept.: The phone sent to me last week is broken becaus...
A AT&T Wireless Warranty Dept. customer review by GetHuman user ~Elizabeth from November 21st, 2017
Background on ~Elizabeth's case
GetHuman: ~Elizabeth - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~Elizabeth: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~Elizabeth a list of common AT&T Wireless Warranty Dept. problems)
~Elizabeth: "Speak to a representative" was why I was trying to call.
~Elizabeth's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elizabeth: The phone sent to me last week is broken because of service rep. From corporate store telling my goddaughter how to activate on phone and warranty said I could have another phone and salesman at corporate said he wouldn't do it. I had to buy a **.** phone just to get calls this weekend. My husband passed last week and I can't be without my phone for obvious reasons. I know AT&T doesn't do customers like this and I want a phone. ASAP.
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~Elizabeth: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elizabeth: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~Elizabeth: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~Elizabeth: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elizabeth taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 15th, 2017.