The AT&T Wireless *G network has many problems...
A AT&T Wireless customer review by GetHuman user GetHuman-244204 from October 30th, 2017
Background on GetHuman-244204's case
GetHuman: GetHuman-244204 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-244204: Yes. It was morning, on October 28th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-244204 a list of common AT&T Wireless problems)
GetHuman-244204: "Billing" was why I was trying to call.
GetHuman-244204's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-244204: The AT&T Wireless *G network has many problems and issues in the Cincinnati, Ohio area that never get fixed-no matter how many calls to technical*customer support you make. Ever since I started service with them, I've had about **% of all my calls dropped. During morning and afternoon rush hours, you can never get a clear call-there is always crackling and static in the line. The voice will also cut out. Many times, I won't receive text, picture or voice messages people send me. Especially people who send me messages from Verizon phones. The *G network goes down quite frequently and you aren't able to check your e-mail. Coverage is spotty at best and there are quite a few dead zones throughout the city, reception in and around my house is poor, and customer service is very unknowledgeable. They will always try to blame your phone for problems happening. I've read many other reviews online of people having the same issues I am having with them. No technicians are ever sent out to che
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-244204: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-244204: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-244204: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-244204: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-244204 taken from his AT&T Wireless customer service problem that occurred on October 28th, 2017.