AT&T LIED AND SAID THEY DID NOT CANCEL LONG DIS...
A AT&T customer review by GetHuman user ~MBZ7399 from November 23rd, 2017
Background on ~MBZ7399's case
GetHuman: ~MBZ7399 - can you tell our other AT&T customers when your case took place?
~MBZ7399: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~MBZ7399 a list of common AT&T problems)
~MBZ7399: "Change plan" was why I was trying to call.
~MBZ7399's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MBZ7399: AT&T LIED AND SAID THEY DID NOT CANCEL LONG DISTANCE AND LOCAL CALLS , I HAVE PROOF, AFTER FIGHTING TWO YEARS AND INTERRUPTED SERVIC. I SPENT ** MIN ON A CALL TODAYAND WAS HUNG UP ON DURIONG WAITING . TOTAL TIME ON PHONE TODAY ALMOST *HRS. THEY HAVE CAUSED SO MANY CUSTOMER LOSE, MONEY AND NOW HAVE BEEN STEALING FROM HARD WORKING PEOPLE .
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~MBZ7399: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MBZ7399: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~MBZ7399: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~MBZ7399: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MBZ7399 taken from his AT&T customer service problem that occurred on November 14th, 2017.