AT&T: I ended up calling three times. Still didn't g...

A AT&T customer review by GetHuman user ~karen from November 25th, 2017

Background on ~karen's case

GetHuman: ~karen - can you tell our other AT&T customers when your case took place?
~karen: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
~karen: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~karen a list of common AT&T problems)
~karen: "Technical support" was why I was trying to call.

~karen's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karen: I ended up calling three times. Still didn't get resolved. Was supposedly passed to a supervisor twice, only to be passed off to a dead end line. It rang * times only to go silent. AT and T is horrible. I would never do service with them. I only called for information for a phone number. HORRIBLE CUSTOMER SERVICE. I DON'T WANT TO BE CHARGED AND WANT MY MINUTES BACK.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~karen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karen: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~karen: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~karen: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karen taken from his AT&T customer service problem that occurred on November 22nd, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~karen's AT&T Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!