AT&T: Less than * minutes before I reached a competen...
A AT&T customer review by GetHuman user ~mpoole32 from November 26th, 2017
Background on ~mpoole32's case
GetHuman: ~mpoole32 - can you tell our other AT&T customers when your case took place?
~mpoole32: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~mpoole32 a list of common AT&T problems)
~mpoole32: "Change plan" was why I was trying to call.
~mpoole32's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mpoole32: Less than * minutes before I reached a competent person representing the executive office. My complaint was about getting accurate information regarding the new gigbit service they are installing in my hometown, Charlotte NC. I was given a case * and told I would be hearing back on my complaint within * days. At least as a starting point this number ending **** and the option * * for the executive offices was spot on and very helpful.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~mpoole32: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mpoole32: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~mpoole32: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~mpoole32: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mpoole32 taken from his AT&T customer service problem that occurred on November 24th, 2017.