AT&T: Linda, the CEO's secretary, just sends it down...
A AT&T customer review by GetHuman user ~grandpa0102 from November 20th, 2017
Background on ~grandpa0102's case
GetHuman: ~grandpa0102 - can you tell our other AT&T customers when your case took place?
~grandpa0102: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~grandpa0102 a list of common AT&T problems)
~grandpa0102: "Change Service" was why I was trying to call.
~grandpa0102's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grandpa0102: Linda, the CEO's secretary, just sends it down the line. Same thing, except you start at top and work your way down. Never any answers just excuses and more hard selling!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~grandpa0102: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grandpa0102: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~grandpa0102: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~grandpa0102: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grandpa0102 taken from his AT&T customer service problem that occurred on November 12th, 2017.