AT&T: Margaret just didn't read what I was typing to...
A AT&T customer review by GetHuman user GetHuman-225140 from November 26th, 2017
Background on GetHuman-225140's case
GetHuman: GetHuman-225140 - can you tell our other AT&T customers when your case took place?
GetHuman-225140: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-225140 a list of common AT&T problems)
GetHuman-225140: "Change plan" was why I was trying to call.
GetHuman-225140's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-225140: Margaret just didn't read what I was typing to her at about ** min in she got frustrated and at this point she was taking *-* min to respond to me at all and then we were disconnected and she didn't even bother to call me that ok Margaret I fixed the issue
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-225140: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-225140: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-225140: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-225140: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-225140 taken from his AT&T customer service problem that occurred on November 16th, 2017.