This lady tries to be helpful but At&t website...
A AT&T customer review by GetHuman user GetHuman-368383 from November 20th, 2017
Background on GetHuman-368383's case
GetHuman: GetHuman-368383 - can you tell our other AT&T customers when your case took place?
GetHuman-368383: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-368383 a list of common AT&T problems)
GetHuman-368383: "Device Support" was why I was trying to call.
GetHuman-368383's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-368383: This lady tries to be helpful but At&t website is a nightmare trying to sell something instead of giving a straightforward phone number to solve problem which doesn't fit narrow criteria, dropping calls, and not even offering good contact by e-mail. Need a simple system to access and report outages for self or others. In this case it was a land line. I finally got help at the place assigned to wireless phones. The lady there transferred me to a technician who was very helpful.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-368383: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-368383: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-368383: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-368383: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-368383 taken from his AT&T customer service problem that occurred on November 18th, 2017.