AT&T: Too many dropped calls
A AT&T customer review by GetHuman user GetHuman5808 from December 2nd, 2017
Background on GetHuman5808's case
GetHuman: GetHuman5808 - can you tell our other AT&T customers when your case took place?
GetHuman5808: Yes I can. It was morning, on November 30th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman5808 a list of common AT&T problems)
GetHuman5808: "Change Service" was why I was trying to call.
GetHuman5808's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman5808: Too many dropped calls
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman5808: We've had dropped calls and inability to send texts and photos daily. It is even worse during "spring break season" in the Niceville and Destin area. My husband uses his cell for work and he can't get through a phone call without issues. He calls me at the end of the day, and we are almost immediately cut off or can't hear each other because of a bad connection. What can be done about this? This is a vacation area and it is not acceptable that we can't "use" our phones during peak seasons.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman5808: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman5808: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman5808: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman5808: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman5808 taken from his AT&T customer service problem that occurred on November 30th, 2017.