AT&T: told me I would pay $***.***mo...ended up payin...
A AT&T customer review by GetHuman user ~gary belote from November 25th, 2017
Background on ~gary belote's case
GetHuman: ~gary belote - can you tell our other AT&T customers when your case took place?
~gary belote: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~gary belote a list of common AT&T problems)
~gary belote: "Change Service" was why I was trying to call.
~gary belote's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gary belote: told me I would pay $***.***mo...ended up paying $***.***mo. Have tried* times to get American CS...finally got one....she transferred me back to India. I'm quitting and getting someone who has American CS reps. By the way ATT gave ** million to Obama for re-election..perhaps they should spend that on American jobs like CS reps who speak English.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~gary belote: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gary belote: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~gary belote: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~gary belote: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gary belote taken from his AT&T customer service problem that occurred on November 16th, 2017.