Abercrombie & Fitch: Polite people but no satisfaction with issue.*I...
A Abercrombie & Fitch customer review by GetHuman user ~penny from November 13th, 2017
Background on ~penny's case
GetHuman: ~penny - can you tell our other Abercrombie & Fitch customers when your case took place?
~penny: Yup. It was morning, on November 6th.
GetHuman: Did you reach out to Abercrombie & Fitch, and if so, how?
GetHuman: And which of these common Abercrombie & Fitch customer issues best describes the reason you wanted to talk to them?
(Shows ~penny a list of common Abercrombie & Fitch problems)
~penny: "Cancel order" was why I was trying to call.
~penny's review of Abercrombie & Fitch customer service
GetHuman: So how would you sum up your experience for GetHuman's Abercrombie & Fitch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~penny: Polite people but no satisfaction with issue.*I am in OR.trying to buy for Granddaughter in San Diego, an item that OR doesn't have.*The item is not available for me to buy online. I am told the store has **) no mechanism for me to buy over the * phone with my credit card, **)no mechanism to hold the item until the * next day when my daughter can come in * and buy the item.**)No mechanism to transfer it to the OR * store *I guess business is too good!
GetHuman: Let's quantify your experience contacting Abercrombie & Fitch. On a scale of 1 to 5, how easy is it go get help on a Abercrombie & Fitch problem?
~penny: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~penny: I'd give them a one out of five on communication.
GetHuman: And what about Abercrombie & Fitch's ability to quickly and effectively address your problem?
~penny: For that I would say one out of five.
GetHuman: And finally- any advice for other Abercrombie & Fitch customers?
~penny: Call them early in the day or late. Don't forget any personal or account information you might need for Abercrombie & Fitch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~penny taken from his Abercrombie & Fitch customer service problem that occurred on November 6th, 2017.