Acer: Ask for Level * for someone in Texas. The *st...
A Acer customer review by GetHuman user ~ohsoscarlet from October 31st, 2017
Background on ~ohsoscarlet's case
GetHuman: ~ohsoscarlet - can you tell our other Acer customers when your case took place?
~ohsoscarlet: Yup. It was evening, on October 29th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~ohsoscarlet a list of common Acer problems)
~ohsoscarlet: "Warranty claim" was why I was trying to call.
~ohsoscarlet's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ohsoscarlet: Ask for Level * for someone in Texas. The *st (Indian) rep was barely coherent, put me on hold for ages, and refused to transfer me until I asked ten times. The guy in Texas I talked to was unhelpful and told me the wait was to "punish" me for not filing something properly. Lovely!
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~ohsoscarlet: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ohsoscarlet: I'd give them a three out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~ohsoscarlet: For that I would say two out of five.
GetHuman: And finally- any advice for other Acer customers?
~ohsoscarlet: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ohsoscarlet taken from his Acer customer service problem that occurred on October 29th, 2017.