Acer: I called and was on hold almost an hour. I spo...
A Acer customer review by GetHuman user GetHuman-341137 from November 26th, 2017
Background on GetHuman-341137's case
GetHuman: GetHuman-341137 - can you tell our other Acer customers when your case took place?
GetHuman-341137: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341137 a list of common Acer problems)
GetHuman-341137: "Technical support" was why I was trying to call.
GetHuman-341137's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341137: I called and was on hold almost an hour. I spoke with someone who wanted me to wipe my computer clean b*c their hardware didn't work. I had to call back just to be told to download software from *rd parties and didn't work.
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
GetHuman-341137: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341137: I'd give them a two out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
GetHuman-341137: For that I would say three out of five.
GetHuman: And finally- any advice for other Acer customers?
GetHuman-341137: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341137 taken from his Acer customer service problem that occurred on November 20th, 2017.