Aeroplan: I waited for more than ** minutes for both Unit...
A Aeroplan customer review by GetHuman user ~Breanne from November 15th, 2017
Background on ~Breanne's case
GetHuman: ~Breanne - can you tell our other Aeroplan customers when your case took place?
~Breanne: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows ~Breanne a list of common Aeroplan problems)
~Breanne: "Cancel Account" was why I was trying to call.
~Breanne's review of Aeroplan customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Breanne: I waited for more than ** minutes for both United Airlines and Air Canada today, only to get rude and very unhelpful staff I called Aeroplan and within * minutes I had the most helpful and kind woman answer my call. Within the short call she was able to re-book my flights that United had cancelled, offered me different flight choices and truthful advice about which options were the safest bet so I would avoid the panic of having only **-** minutes to make connecting flights. She explained in detail what my options would be if I got stuck due to weather and I can now travel knowing that if I get stuck Aeroplan will help me out. We all know how horrible it is to miss a flight or have one cancelled and the lack of empathy from airport staff. Thank you, thank you, thank you! (wish I wrote down her name!)
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
~Breanne: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Breanne: I'd give them a one out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
~Breanne: For that I would say three out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
~Breanne: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Breanne taken from his Aeroplan customer service problem that occurred on November 10th, 2017.