Aeropostale: The Worst Customer Service in the world. I purc...
A Aeropostale customer review by GetHuman user ~Jess from November 24th, 2017
Background on ~Jess's case
GetHuman: ~Jess - can you tell our other Aeropostale customers when your case took place?
~Jess: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Aeropostale, and if so, how?
GetHuman: And which of these common Aeropostale customer issues best describes the reason you wanted to talk to them?
(Shows ~Jess a list of common Aeropostale problems)
~Jess: "Complaint" was why I was trying to call.
~Jess's review of Aeropostale customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeropostale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jess: The Worst Customer Service in the world. I purchase * items online, but when I received the parcel, half of my order gone. I am waiting for * weeks, but they still can not give me resolution. What a LOUSY and HORRIBLE servie it is!
GetHuman: Let's quantify your experience contacting Aeropostale. On a scale of 1 to 5, how easy is it go get help on a Aeropostale problem?
~Jess: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jess: I'd give them a five out of five on communication.
GetHuman: And what about Aeropostale's ability to quickly and effectively address your problem?
~Jess: For that I would say four out of five.
GetHuman: And finally- any advice for other Aeropostale customers?
~Jess: Call them early in the day or late. Don't forget any personal or account information you might need for Aeropostale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jess taken from his Aeropostale customer service problem that occurred on November 16th, 2017.