Aeropostale: This was the WORST customer service experience...
A Aeropostale customer review by GetHuman user ~bbpry from November 13th, 2017
Background on ~bbpry's case
GetHuman: ~bbpry - can you tell our other Aeropostale customers when your case took place?
~bbpry: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to Aeropostale, and if so, how?
GetHuman: And which of these common Aeropostale customer issues best describes the reason you wanted to talk to them?
(Shows ~bbpry a list of common Aeropostale problems)
~bbpry: "Overcharge/Strange charge" was why I was trying to call.
~bbpry's review of Aeropostale customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeropostale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bbpry: This was the WORST customer service experience I have EVER had!! They sent me someone elses order (along with their packing slip) and said they would send me a return label in *-* days and then when they received the package I would get my credit card refunded in *-* business days. They wouldn't resend my order without me placing and paying for a new order. As it was *** of the items in my order were no longer in stock. These were Christmas gifts. Very frustrating to say the least. I spent a total of ** minutes on hold waiting for some sort of resolution which i never got. I guess I will try again tomorrow:(
GetHuman: Let's quantify your experience contacting Aeropostale. On a scale of 1 to 5, how easy is it go get help on a Aeropostale problem?
~bbpry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bbpry: I'd give them a two out of five on communication.
GetHuman: And what about Aeropostale's ability to quickly and effectively address your problem?
~bbpry: For that I would say five out of five.
GetHuman: And finally- any advice for other Aeropostale customers?
~bbpry: Call them early in the day or late. Don't forget any personal or account information you might need for Aeropostale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bbpry taken from his Aeropostale customer service problem that occurred on November 9th, 2017.