Agoda: My original booking wanted ** nights but only a...
A Agoda customer review by GetHuman user ~paul mchugo from November 24th, 2017
Background on ~paul mchugo's case
GetHuman: ~paul mchugo - can you tell our other Agoda customers when your case took place?
~paul mchugo: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~paul mchugo a list of common Agoda problems)
~paul mchugo: "Refund My Booking" was why I was trying to call.
~paul mchugo's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paul mchugo: My original booking wanted ** nights but only allowed ** which caused problem at hotel at ** nights wanting higher fee.Agoda refused to extend booking,insisting on starting again on line.Very inefficient all round.
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~paul mchugo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paul mchugo: I'd give them a one out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~paul mchugo: For that I would say two out of five.
GetHuman: And finally- any advice for other Agoda customers?
~paul mchugo: Call them early in the day or late. Don't forget any personal or account information you might need for Agoda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paul mchugo taken from his Agoda customer service problem that occurred on November 16th, 2017.