I have an issue with Agoda
A Agoda customer review by GetHuman user GetHuman-fat from December 9th, 2017
Background on GetHuman-fat's case
GetHuman: GetHuman-fat - can you tell our other Agoda customers when your case took place?
GetHuman-fat: Yes. It was morning, on December 4th.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-fat a list of common Agoda problems)
GetHuman-fat: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-fat's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-fat: I have an issue with Agoda
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-fat: I made reservation through Agoda website for a suite for * nights , location in Jeddah IN SAUDI ARABIA , the reservation no. Is ********* , payment was done and reservation is confirmed by an email from Agoda .*The issue is that on my arrival to the location there was no massage revived to the furnished suite regarding my reservation , moreover I tried contact Agoda customer services but there is only recorded masssge and cannot talk to any officer.*Finally I made another reservation on site with new payment.*Now Agoda must refund back my payment for the above reservation no. And compensate me for the inconveniences they made me.*Hope I deceive a possitovr response.
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
GetHuman-fat: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-fat: I'd give them a one out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
GetHuman-fat: For that I would say one out of five.
GetHuman: And finally- any advice for other Agoda customers?
GetHuman-fat: Call them early in the day or late. Don't forget any personal or account information you might need for Agoda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-fat taken from his Agoda customer service problem that occurred on December 4th, 2017.