Agoda: Rented a * bedrooms villa for * nights in Vung...
A Agoda customer review by GetHuman user ~Huy Hoang from November 26th, 2017
Background on ~Huy Hoang's case
GetHuman: ~Huy Hoang - can you tell our other Agoda customers when your case took place?
~Huy Hoang: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~Huy Hoang a list of common Agoda problems)
~Huy Hoang: "Problem With a Payment" was why I was trying to call.
~Huy Hoang's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Huy Hoang: Rented a * bedrooms villa for * nights in Vung Tau, Viet Nam. I paid the full amount * month before arrival. I recieved an invoice, letter of confirmation and hotel voucher. Upon arrival we found out it has been double booked. Called Agoda and it's basically to bad for you. We will refund your money but it could take up to a month. It took them less than one day to process my payment. They don't care that I have lost money or time trying to get the villa.
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~Huy Hoang: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Huy Hoang: I'd give them a one out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~Huy Hoang: For that I would say one out of five.
GetHuman: And finally- any advice for other Agoda customers?
~Huy Hoang: Call them early in the day or late. Don't forget any personal or account information you might need for Agoda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Huy Hoang taken from his Agoda customer service problem that occurred on November 19th, 2017.