Air Jamaica: I have been on the phone from *:oo Am until...
A Air Jamaica customer review by GetHuman user GetHuman-236615 from November 6th, 2017
Background on GetHuman-236615's case
GetHuman: GetHuman-236615 - can you tell our other Air Jamaica customers when your case took place?
GetHuman-236615: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to Air Jamaica, and if so, how?
GetHuman: And which of these common Air Jamaica customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-236615 a list of common Air Jamaica problems)
GetHuman-236615: "Missing item" was why I was trying to call.
GetHuman-236615's review of Air Jamaica customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Jamaica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-236615: I have been on the phone from *:oo Am until *:** AM and was only able to speak to a representative in making a reservation.In the day and age of technology how could any successful business operate with such lousy*operation.I have never encounterd this long wait from any other airline.You need to step it up.
GetHuman: Let's quantify your experience contacting Air Jamaica. On a scale of 1 to 5, how easy is it go get help on a Air Jamaica problem?
GetHuman-236615: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-236615: I'd give them a five out of five on communication.
GetHuman: And what about Air Jamaica's ability to quickly and effectively address your problem?
GetHuman-236615: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Jamaica customers?
GetHuman-236615: Call them early in the day or late. Don't forget any personal or account information you might need for Air Jamaica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-236615 taken from his Air Jamaica customer service problem that occurred on October 29th, 2017.