Alagasco: DON'T FINANCE ANYTHING ON YOUR BILL. I am refin...

A Alagasco customer review by GetHuman user ~just another unhappy customer from November 2nd, 2017

Background on ~just another unhappy customer's case

GetHuman: ~just another unhappy customer - can you tell our other Alagasco customers when your case took place?
~just another unhappy customer: Yes. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Alagasco, and if so, how?
~just another unhappy customer: I used the 800-292-4008 number I found for on the GetHuman Alagasco customer phone number page I was on: Alagasco Customer Service Phone Number
GetHuman: And which of these common Alagasco customer issues best describes the reason you wanted to talk to them?
(Shows ~just another unhappy customer a list of common Alagasco problems)
~just another unhappy customer: "Change appointment" was why I was trying to call.

~just another unhappy customer's review of Alagasco customer service

GetHuman: So how would you sum up your experience for GetHuman's Alagasco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~just another unhappy customer: DON'T FINANCE ANYTHING ON YOUR BILL. I am refinancing my house and need a legal document sent to my title company. My account is paid and probably even has a credit. Two requests for the document, a UCC Lein, have been submitted. The first request was ** days ago. The CSR people are unable to connect me with a person that can address this task.
GetHuman: Let's quantify your experience contacting Alagasco. On a scale of 1 to 5, how easy is it go get help on a Alagasco problem?
~just another unhappy customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~just another unhappy customer: I'd give them a two out of five on communication.
GetHuman: And what about Alagasco's ability to quickly and effectively address your problem?
~just another unhappy customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Alagasco customers?
~just another unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Alagasco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~just another unhappy customer taken from his Alagasco customer service problem that occurred on October 25th, 2017.

Alagasco

1.50 of 5 stars | 13 reviews

~just another unhappy customer's Alagasco Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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