Alagasco: I am a new customer and will be changing to all...
A Alagasco customer review by GetHuman user ~cnst from November 25th, 2017
Background on ~cnst's case
GetHuman: ~cnst - can you tell our other Alagasco customers when your case took place?
~cnst: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to Alagasco, and if so, how?
GetHuman: And which of these common Alagasco customer issues best describes the reason you wanted to talk to them?
(Shows ~cnst a list of common Alagasco problems)
~cnst: "Meter reading" was why I was trying to call.
~cnst's review of Alagasco customer service
GetHuman: So how would you sum up your experience for GetHuman's Alagasco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cnst: I am a new customer and will be changing to all electric in my home as soon as possible. This company has very poor customer service standards. You are unable to communicate with someone at a local level and they schedule an all day appointment time so if you need service turned on you have to take the day off. If you are thinking of switching to gas and Alagasco is your only option you may want to reconsider.
GetHuman: Let's quantify your experience contacting Alagasco. On a scale of 1 to 5, how easy is it go get help on a Alagasco problem?
~cnst: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cnst: I'd give them a one out of five on communication.
GetHuman: And what about Alagasco's ability to quickly and effectively address your problem?
~cnst: For that I would say three out of five.
GetHuman: And finally- any advice for other Alagasco customers?
~cnst: Call them early in the day or late. Don't forget any personal or account information you might need for Alagasco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cnst taken from his Alagasco customer service problem that occurred on November 23rd, 2017.