i pay all bills "on line" except alagasco. This...
A Alagasco customer review by GetHuman user GetHuman-379653 from November 7th, 2017
Background on GetHuman-379653's case
GetHuman: GetHuman-379653 - can you tell our other Alagasco customers when your case took place?
GetHuman-379653: Yup. It was morning, on October 31st.
GetHuman: Did you reach out to Alagasco, and if so, how?
GetHuman: And which of these common Alagasco customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379653 a list of common Alagasco problems)
GetHuman-379653: "Lower my bill" was why I was trying to call.
GetHuman-379653's review of Alagasco customer service
GetHuman: So how would you sum up your experience for GetHuman's Alagasco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379653: i pay all bills "on line" except alagasco. This company needs to take lessons from othe utility companys on "how to make paying your bill on line easy"
GetHuman: Let's quantify your experience contacting Alagasco. On a scale of 1 to 5, how easy is it go get help on a Alagasco problem?
GetHuman-379653: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379653: I'd give them a one out of five on communication.
GetHuman: And what about Alagasco's ability to quickly and effectively address your problem?
GetHuman-379653: For that I would say one out of five.
GetHuman: And finally- any advice for other Alagasco customers?
GetHuman-379653: Call them early in the day or late. Don't forget any personal or account information you might need for Alagasco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379653 taken from his Alagasco customer service problem that occurred on October 31st, 2017.