Alibris.com: I called got answering machine left message twi...
A Alibris.com customer review by GetHuman user ~guest from November 17th, 2017
Background on ~guest's case
GetHuman: ~guest - can you tell our other Alibris.com customers when your case took place?
~guest: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Alibris.com, and if so, how?
GetHuman: And which of these common Alibris.com customer issues best describes the reason you wanted to talk to them?
(Shows ~guest a list of common Alibris.com problems)
~guest: "Cancel order" was why I was trying to call.
~guest's review of Alibris.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Alibris.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~guest: I called got answering machine left message twice in a week.Still no answer,i would like to have what I paid for or a refund.I will never buy anything from Alibris again!
GetHuman: Let's quantify your experience contacting Alibris.com. On a scale of 1 to 5, how easy is it go get help on a Alibris.com problem?
~guest: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~guest: I'd give them a three out of five on communication.
GetHuman: And what about Alibris.com's ability to quickly and effectively address your problem?
~guest: For that I would say two out of five.
GetHuman: And finally- any advice for other Alibris.com customers?
~guest: Call them early in the day or late. Don't forget any personal or account information you might need for Alibris.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~guest taken from his Alibris.com customer service problem that occurred on November 15th, 2017.