Alibris.com: what is the sense of having customer service wh...

A Alibris.com customer review by GetHuman user GetHuman-199293 from November 25th, 2017

Background on GetHuman-199293's case

GetHuman: GetHuman-199293 - can you tell our other Alibris.com customers when your case took place?
GetHuman-199293: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Alibris.com, and if so, how?
GetHuman-199293: I used the 510-594-4586 number I found for on the GetHuman Alibris.com customer phone number page I was on: Alibris.com Customer Service Phone Number
GetHuman: And which of these common Alibris.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199293 a list of common Alibris.com problems)
GetHuman-199293: "Returns" was why I was trying to call.

GetHuman-199293's review of Alibris.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Alibris.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199293: what is the sense of having customer service when the only response is to send an email given over the phone
GetHuman: Let's quantify your experience contacting Alibris.com. On a scale of 1 to 5, how easy is it go get help on a Alibris.com problem?
GetHuman-199293: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199293: I'd give them a two out of five on communication.
GetHuman: And what about Alibris.com's ability to quickly and effectively address your problem?
GetHuman-199293: For that I would say one out of five.
GetHuman: And finally- any advice for other Alibris.com customers?
GetHuman-199293: Call them early in the day or late. Don't forget any personal or account information you might need for Alibris.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199293 taken from his Alibris.com customer service problem that occurred on November 18th, 2017.

Alibris.com

1.33 of 5 stars | 18 reviews

GetHuman-199293's Alibris.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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