Allegiant: I called in last night (April **th, ****) at...
A Allegiant customer review by GetHuman user ~Khyati from November 15th, 2017
Background on ~Khyati's case
GetHuman: ~Khyati - can you tell our other Allegiant customers when your case took place?
~Khyati: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Khyati a list of common Allegiant problems)
~Khyati: "Complaint" was why I was trying to call.
~Khyati's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Khyati: I called in last night (April **th, ****) at **:** pm. I told the customer service agent that I was booking a vacation online all day but it wouldn't let me book it. I asked if she was able to book it for me. At first she said ya, but I will charge you $**pp for booking. I refused to pay that fee as I was wanting to book it online regardless. She said our site is under maintenance, however there was no indication on your website that your site is having trouble try again later or anything about it being under construction. With that said the girl on the phone told me we are shutting down our call centre now so I would have to hang up on you now. She refused to book my trip, or help me with anything else. I asked her for her name she hung up on me by saying she has to hang up because they are shutting down? what kind of customer service is that? In between this call she would keep on putting me on hold, wouldn't answer me, kept on giggling on the side and was doing all sort of work as s
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Khyati: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Khyati: I'd give them a five out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Khyati: For that I would say four out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Khyati: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Khyati taken from his Allegiant customer service problem that occurred on November 14th, 2017.