Am-Autoparts.com: they have no customer service *, you are forced...

A Am-Autoparts.com customer review by GetHuman user GetHuman-309115 from November 21st, 2017

Background on GetHuman-309115's case

GetHuman: GetHuman-309115 - can you tell our other Am-Autoparts.com customers when your case took place?
GetHuman-309115: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Am-Autoparts.com, and if so, how?
GetHuman-309115: I used a email I found on the GetHuman Am-Autoparts.com customer service contact info page: Contact Am-Autoparts.com Customer Service
GetHuman: And which of these common Am-Autoparts.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-309115 a list of common Am-Autoparts.com problems)
GetHuman-309115: "Track a Package" was why I was trying to contact.

GetHuman-309115's review of Am-Autoparts.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Am-Autoparts.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-309115: they have no customer service *, you are forced to email and wait. I tried to purchase and mail directly to the mechanic but the system would not allow, it showed * charges to my credit card. then they said don't reorder until previous charges are removed, who has that time, brutal service. spend the extra and go were you can access a human.
GetHuman: Let's quantify your experience contacting Am-Autoparts.com. On a scale of 1 to 5, how easy is it go get help on a Am-Autoparts.com problem?
GetHuman-309115: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-309115: I'd give them a five out of five on communication.
GetHuman: And what about Am-Autoparts.com's ability to quickly and effectively address your problem?
GetHuman-309115: For that I would say four out of five.
GetHuman: And finally- any advice for other Am-Autoparts.com customers?
GetHuman-309115: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Am-Autoparts.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-309115 taken from his Am-Autoparts.com customer service problem that occurred on November 14th, 2017.

Am-Autoparts.com

2.00 of 5 stars | 35 reviews

GetHuman-309115's Am-Autoparts.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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