Amazon: CS live person answered right away with courteo...
A Amazon customer review by GetHuman user ~Patricia Mampel from November 27th, 2017
Background on ~Patricia Mampel's case
GetHuman: ~Patricia Mampel - can you tell our other Amazon customers when your case took place?
~Patricia Mampel: Sure. It was morning, on November 26th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Patricia Mampel a list of common Amazon problems)
~Patricia Mampel: "Track order" was why I was trying to call.
~Patricia Mampel's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia Mampel: CS live person answered right away with courteous attention.I'm a senior and she explained the refund process repeatedly for me.She handled refunds to my bank and mad a follow-up note for herself to check status next month to make sure I wouldn't be debited again.I'm so relieved because I was facing overdraft fees and only get soc-sec once per month income.God bless her!
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Patricia Mampel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia Mampel: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Patricia Mampel: For that I would say four out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Patricia Mampel: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia Mampel taken from his Amazon customer service problem that occurred on November 26th, 2017.