Why doesn't Amazon give me their customer suppo...
A Amazon customer review by GetHuman user ~Mary Jane B from November 26th, 2017
Background on ~Mary Jane B's case
GetHuman: ~Mary Jane B - can you tell our other Amazon customers when your case took place?
~Mary Jane B: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Jane B a list of common Amazon problems)
~Mary Jane B: "Cancel service" was why I was trying to call.
~Mary Jane B's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Jane B: Why doesn't Amazon give me their customer support telephone number on their own website? I searched and searched and finally got their number on your website - GetHuman. Thank you.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Mary Jane B: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Jane B: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Mary Jane B: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Mary Jane B: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Jane B taken from his Amazon customer service problem that occurred on November 18th, 2017.