American Express Serve: I got excellent service and the wait time was l...
A American Express Serve customer review by GetHuman user ~Todd from November 27th, 2017
Background on ~Todd's case
GetHuman: ~Todd - can you tell our other American Express Serve customers when your case took place?
~Todd: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to American Express Serve, and if so, how?
GetHuman: And which of these common American Express Serve customer issues best describes the reason you wanted to talk to them?
(Shows ~Todd a list of common American Express Serve problems)
~Todd: "Trouble Receiving a Payment" was why I was trying to call.
~Todd's review of American Express Serve customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express Serve customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Todd: I got excellent service and the wait time was literally about ** seconds. I listened to the menu options and none really fit my purpose so i just selected *(repot a lost*stolen card)cuz thats obviously something that would require speaking to a service rep plus lost*stolen cards arent very common therefore that should should be quickest route to get a human. it rang one time and someone immediately picked up. I guess what im saying is maybe selecting * is the way to go regardless of what ur issue is. once u get a rep on the phone theyll always help even if u selected the wrong menu option.
GetHuman: Let's quantify your experience contacting American Express Serve. On a scale of 1 to 5, how easy is it go get help on a American Express Serve problem?
~Todd: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Todd: I'd give them a one out of five on communication.
GetHuman: And what about American Express Serve's ability to quickly and effectively address your problem?
~Todd: For that I would say one out of five.
GetHuman: And finally- any advice for other American Express Serve customers?
~Todd: Call them early in the day or late. Don't forget any personal or account information you might need for American Express Serve to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Todd taken from his American Express Serve customer service problem that occurred on November 20th, 2017.