American Express Serve: It's almost unbelievable how consistently ineff...
A American Express Serve customer review by GetHuman user ~EssexDevilsFan from November 24th, 2017
Background on ~EssexDevilsFan's case
GetHuman: ~EssexDevilsFan - can you tell our other American Express Serve customers when your case took place?
~EssexDevilsFan: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to American Express Serve, and if so, how?
GetHuman: And which of these common American Express Serve customer issues best describes the reason you wanted to talk to them?
(Shows ~EssexDevilsFan a list of common American Express Serve problems)
~EssexDevilsFan: "Card Activation" was why I was trying to call.
~EssexDevilsFan's review of American Express Serve customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express Serve customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EssexDevilsFan: It's almost unbelievable how consistently ineffective this offshore call center is. No matter what your issue is, they will repeat it back to you, tell you they cannot help, then cold transfer you to a random group like "fraud services" who has no idea why you ended up there. Amex should be ashamed of itself. JD Power? You need to survey Serve users!
GetHuman: Let's quantify your experience contacting American Express Serve. On a scale of 1 to 5, how easy is it go get help on a American Express Serve problem?
~EssexDevilsFan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EssexDevilsFan: I'd give them a four out of five on communication.
GetHuman: And what about American Express Serve's ability to quickly and effectively address your problem?
~EssexDevilsFan: For that I would say five out of five.
GetHuman: And finally- any advice for other American Express Serve customers?
~EssexDevilsFan: Call them early in the day or late. Don't forget any personal or account information you might need for American Express Serve to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EssexDevilsFan taken from his American Express Serve customer service problem that occurred on November 18th, 2017.