American Home Shield: came to fix a*c, * weeks later had roof leak wh...
A American Home Shield customer review by GetHuman user ~4 gracie from November 22nd, 2017
Background on ~4 gracie's case
GetHuman: ~4 gracie - can you tell our other American Home Shield customers when your case took place?
~4 gracie: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~4 gracie a list of common American Home Shield problems)
~4 gracie: "Change or cancel account" was why I was trying to call.
~4 gracie's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~4 gracie: came to fix a*c, * weeks later had roof leak where they put new a*c, after * weeks of trying to get contractor to return I called a.h.s.they sent a second opinion contractor who said roof leak due to bad install of a*c roof unit. When original contractor returned to repair his MISTAKE I was charged a second $**.** service fee. I am a landlord with ** contracts and will NOT renew them. Their phone service is a joke. I was promised by "Roberta" that she would reverse the second service charge but good luck finding anyone by using their phone system. Wasted hours attempting to get someone to review the "notes" on my situation but to no avail. Do yourself a favor and avoid these rip off artists
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~4 gracie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~4 gracie: I'd give them a four out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~4 gracie: For that I would say one out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~4 gracie: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~4 gracie taken from his American Home Shield customer service problem that occurred on November 18th, 2017.