American Home Shield: I entered information to request service online...
A American Home Shield customer review by GetHuman user ~eragar from November 28th, 2017
Background on ~eragar's case
GetHuman: ~eragar - can you tell our other American Home Shield customers when your case took place?
~eragar: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~eragar a list of common American Home Shield problems)
~eragar: "Change or cancel account" was why I was trying to call.
~eragar's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eragar: I entered information to request service online. I receioved a ticket number and name and number of service organizatiuon assigned. Left message for them and when they called back, next day, they said they don't service or install water heaters. I called this time, on hold forever and after I finally got to someone they apologized and took ** minutes to complete a new work order and assign a new service group. They were to call next day. I called and left message. They called back and again said, they don't service or repair water heaters. Can anyone say keystone cops?
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~eragar: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eragar: I'd give them a one out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~eragar: For that I would say three out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~eragar: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eragar taken from his American Home Shield customer service problem that occurred on November 23rd, 2017.