Amtrust Bank: The bank changed my account from a free account...
A Amtrust Bank customer review by GetHuman user ~Poor service from November 13th, 2017
Background on ~Poor service's case
GetHuman: ~Poor service - can you tell our other Amtrust Bank customers when your case took place?
~Poor service: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Amtrust Bank, and if so, how?
GetHuman: And which of these common Amtrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Poor service a list of common Amtrust Bank problems)
~Poor service: "Complaint" was why I was trying to call.
~Poor service's review of Amtrust Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Amtrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Poor service: The bank changed my account from a free account to a fee-based account without my knowledge. I found this out and emailed to resolve the situation. Two weeks later, without a response to my email, I received a letter indicating they would be closing my account and reporting me to credit bureaus if I did not respond. I contacted them by phone and finally got through only to find out that they closed my account and kept the balance left in the account. It was a small balance but money I would have withdrawn had I known they had changed my account. I highly recommend not using this bank!
GetHuman: Let's quantify your experience contacting Amtrust Bank. On a scale of 1 to 5, how easy is it go get help on a Amtrust Bank problem?
~Poor service: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Poor service: I'd give them a five out of five on communication.
GetHuman: And what about Amtrust Bank's ability to quickly and effectively address your problem?
~Poor service: For that I would say four out of five.
GetHuman: And finally- any advice for other Amtrust Bank customers?
~Poor service: Call them early in the day or late. Don't forget any personal or account information you might need for Amtrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Poor service taken from his Amtrust Bank customer service problem that occurred on November 11th, 2017.