ANCESTRY.COM IS A RIP-OFF - I cancelled it befo...
A Ancestry.com customer review by GetHuman user ~madeofGod from November 17th, 2017
Background on ~madeofGod's case
GetHuman: ~madeofGod - can you tell our other Ancestry.com customers when your case took place?
~madeofGod: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Ancestry.com, and if so, how?
GetHuman: And which of these common Ancestry.com customer issues best describes the reason you wanted to talk to them?
(Shows ~madeofGod a list of common Ancestry.com problems)
~madeofGod: "Problem With Ancestry DNA" was why I was trying to call.
~madeofGod's review of Ancestry.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ancestry.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madeofGod: ANCESTRY.COM IS A RIP-OFF - I cancelled it before the trial period ended, but they claim I didn't, so apparently I'm out my money over and over..but I seeking legally to get it back. STAY AWAY!!!
GetHuman: Let's quantify your experience contacting Ancestry.com. On a scale of 1 to 5, how easy is it go get help on a Ancestry.com problem?
~madeofGod: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madeofGod: I'd give them a five out of five on communication.
GetHuman: And what about Ancestry.com's ability to quickly and effectively address your problem?
~madeofGod: For that I would say two out of five.
GetHuman: And finally- any advice for other Ancestry.com customers?
~madeofGod: Call them early in the day or late. Don't forget any personal or account information you might need for Ancestry.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madeofGod taken from his Ancestry.com customer service problem that occurred on November 13th, 2017.