Ansgear.com: Returns manager was unwilling to address my spe...
A Ansgear.com customer review by GetHuman user ~drew_84 from November 10th, 2017
Background on ~drew_84's case
GetHuman: ~drew_84 - can you tell our other Ansgear.com customers when your case took place?
~drew_84: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Ansgear.com, and if so, how?
GetHuman: And which of these common Ansgear.com customer issues best describes the reason you wanted to talk to them?
(Shows ~drew_84 a list of common Ansgear.com problems)
~drew_84: "Cancel order" was why I was trying to call.
~drew_84's review of Ansgear.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Ansgear.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~drew_84: Returns manager was unwilling to address my specific situation, stating that I would have to comply with "company policy" in order to receive an **% refund or store credit. I tried to inform her of what I perceived as an error on their website which had cost me time and money, but she was unwilling to discuss the problem further.**Felt like I was being treating as a cookie-cutter statistic rather than a human being.
GetHuman: Let's quantify your experience contacting Ansgear.com. On a scale of 1 to 5, how easy is it go get help on a Ansgear.com problem?
~drew_84: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~drew_84: I'd give them a one out of five on communication.
GetHuman: And what about Ansgear.com's ability to quickly and effectively address your problem?
~drew_84: For that I would say four out of five.
GetHuman: And finally- any advice for other Ansgear.com customers?
~drew_84: Call them early in the day or late. Don't forget any personal or account information you might need for Ansgear.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~drew_84 taken from his Ansgear.com customer service problem that occurred on November 3rd, 2017.