Anthem Blue Cross & Blue Shield: I am with SC Department of Human Services and w...
A Anthem Blue Cross & Blue Shield customer review by GetHuman user ~Melissa from November 19th, 2017
Background on ~Melissa's case
GetHuman: ~Melissa - can you tell our other Anthem Blue Cross & Blue Shield customers when your case took place?
~Melissa: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield, and if so, how?
GetHuman: And which of these common Anthem Blue Cross & Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Melissa a list of common Anthem Blue Cross & Blue Shield problems)
~Melissa: "Coverage question" was why I was trying to call.
~Melissa's review of Anthem Blue Cross & Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Melissa: I am with SC Department of Human Services and we CONSTANTLY receive payments form Anthem BCBS with NO EOB's attached so we waste NUMEROUS hours and days calling around to various Anthem BCBS office to try and get this information usually with no end result. We we cannot get the information, we will just just post check to "other" so the claim the payment was send for never gets the credit, therefore, we continue to bill Anthem BCBS for those sames claims. This process needs MAJOR IMPROVEMENT!!! If you would like to contact me, my direct number is ***-***-**** and my name is Melissa. But I doubt that anyone will ever call me because I have left many messages with Anthem BCBS and have only ever had one callback.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield problem?
~Melissa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Melissa: I'd give them a four out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield's ability to quickly and effectively address your problem?
~Melissa: For that I would say one out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield customers?
~Melissa: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Melissa taken from his Anthem Blue Cross & Blue Shield customer service problem that occurred on November 14th, 2017.