Anthem Blue Cross & Blue Shield: I had to change the PCP on my plan, tried to do...
A Anthem Blue Cross & Blue Shield customer review by GetHuman user ~NativeMainer from October 28th, 2017
Background on ~NativeMainer's case
GetHuman: ~NativeMainer - can you tell our other Anthem Blue Cross & Blue Shield customers when your case took place?
~NativeMainer: Yeah. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield, and if so, how?
GetHuman: And which of these common Anthem Blue Cross & Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~NativeMainer a list of common Anthem Blue Cross & Blue Shield problems)
~NativeMainer: "Overcharge/Strange charge" was why I was trying to call.
~NativeMainer's review of Anthem Blue Cross & Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NativeMainer: I had to change the PCP on my plan, tried to do it online but the date wouldn't change to the date I was making the change. I needed the date so that my PCP could make a referral for me to an out-of-state specialist for breast cancer treatment. It took about a minute to get through the automated stuff to get to a live person. The rep was very understanding, listened to my situation, then spent time getting in touch with a person who could help, then getting the effective date changed in the system. I was put on hold several times during this process, but the rep checked back every few minutes with an update and asked if he could put me on hold each time. I was impressed with the experience.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield problem?
~NativeMainer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NativeMainer: I'd give them a one out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield's ability to quickly and effectively address your problem?
~NativeMainer: For that I would say five out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield customers?
~NativeMainer: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NativeMainer taken from his Anthem Blue Cross & Blue Shield customer service problem that occurred on October 23rd, 2017.