Anthem Blue Cross & Blue Shield: The person who answered the phone was apathetic...
A Anthem Blue Cross & Blue Shield customer review by GetHuman user GetHuman-346254 from November 26th, 2017
Background on GetHuman-346254's case
GetHuman: GetHuman-346254 - can you tell our other Anthem Blue Cross & Blue Shield customers when your case took place?
GetHuman-346254: Yes. It was evening, on November 25th.
GetHuman: Did you reach out to Anthem Blue Cross & Blue Shield, and if so, how?
GetHuman: And which of these common Anthem Blue Cross & Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-346254 a list of common Anthem Blue Cross & Blue Shield problems)
GetHuman-346254: "Get Insurance" was why I was trying to call.
GetHuman-346254's review of Anthem Blue Cross & Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Anthem Blue Cross & Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-346254: The person who answered the phone was apathetic and did not speak clearly. He made comments which were editorial and not of a helpful nature.When I asked to speak to his supervisor he wanted to know why and told me asking to speak to a supervisor to discuss an issue I had was ****nrealistic." He said the call was being recorded and I wold him I was glad as I hoped that would help the supervisor review his poor customer service. He put me on hold to "see if he could find one." I'm still on hold five minutes later.
GetHuman: Let's quantify your experience contacting Anthem Blue Cross & Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Anthem Blue Cross & Blue Shield problem?
GetHuman-346254: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-346254: I'd give them a one out of five on communication.
GetHuman: And what about Anthem Blue Cross & Blue Shield's ability to quickly and effectively address your problem?
GetHuman-346254: For that I would say one out of five.
GetHuman: And finally- any advice for other Anthem Blue Cross & Blue Shield customers?
GetHuman-346254: Call them early in the day or late. Don't forget any personal or account information you might need for Anthem Blue Cross & Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-346254 taken from his Anthem Blue Cross & Blue Shield customer service problem that occurred on November 25th, 2017.