Applebee's: My boyfriend and I decided to stop at apple bee...
A Applebee's customer review by GetHuman user ~bobbi from November 25th, 2017
Background on ~bobbi's case
GetHuman: ~bobbi - can you tell our other Applebee's customers when your case took place?
~bobbi: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Applebee's, and if so, how?
GetHuman: And which of these common Applebee's customer issues best describes the reason you wanted to talk to them?
(Shows ~bobbi a list of common Applebee's problems)
~bobbi: "Overcharge/Strange charge" was why I was trying to call.
~bobbi's review of Applebee's customer service
GetHuman: So how would you sum up your experience for GetHuman's Applebee's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bobbi: My boyfriend and I decided to stop at apple bees in clarksburg , wv. Upon arrival, it took * girls * minutes to take or name. Then we stood there for ** minutes with other guests waiting to be seated. There were plenty. Of places to be seated, but we were still standing ! So I went to the manager and asked him why. To my surprise, his comment was " we are short staffed and if we seat you and you have to wait then I will have to give you a free meal ". Is this how a manager should run a business ?? We left and so did many of the other people waiting after they found out what was going on.
GetHuman: Let's quantify your experience contacting Applebee's. On a scale of 1 to 5, how easy is it go get help on a Applebee's problem?
~bobbi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bobbi: I'd give them a four out of five on communication.
GetHuman: And what about Applebee's's ability to quickly and effectively address your problem?
~bobbi: For that I would say three out of five.
GetHuman: And finally- any advice for other Applebee's customers?
~bobbi: Call them early in the day or late. Don't forget any personal or account information you might need for Applebee's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bobbi taken from his Applebee's customer service problem that occurred on November 17th, 2017.