Applebee's: Problem with my food on Friday *-*-****
A Applebee's customer review by GetHuman user GetHuman-peggyri from December 1st, 2017
Background on GetHuman-peggyri's case
GetHuman: GetHuman-peggyri - can you tell our other Applebee's customers when your case took place?
GetHuman-peggyri: Yup. It was afternoon, on November 27th.
GetHuman: Did you reach out to Applebee's, and if so, how?
GetHuman: And which of these common Applebee's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-peggyri a list of common Applebee's problems)
GetHuman-peggyri: "Cancel a reservation" was why I was trying to call.
GetHuman-peggyri's review of Applebee's customer service
GetHuman: So how would you sum up your experience for GetHuman's Applebee's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-peggyri: Problem with my food on Friday *-*-****
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-peggyri: My steak was very tough and just barely warm. My fries and vegetables were luke warm. I spit most of my steak back out because i couldn't chew it. I was with a party of *. I paid at the table on the debit machine, it didn't take my payment and another ladies at my table. I was very disappointed with my food.
GetHuman: Let's quantify your experience contacting Applebee's. On a scale of 1 to 5, how easy is it go get help on a Applebee's problem?
GetHuman-peggyri: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-peggyri: I'd give them a one out of five on communication.
GetHuman: And what about Applebee's's ability to quickly and effectively address your problem?
GetHuman-peggyri: For that I would say three out of five.
GetHuman: And finally- any advice for other Applebee's customers?
GetHuman-peggyri: Call them early in the day or late. Don't forget any personal or account information you might need for Applebee's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-peggyri taken from his Applebee's customer service problem that occurred on November 27th, 2017.