I went to Applebee's for curbside service. The...
A Applebee's customer review by GetHuman user GetHuman-mickey6 from November 30th, 2017
Background on GetHuman-mickey6's case
GetHuman: GetHuman-mickey6 - can you tell our other Applebee's customers when your case took place?
GetHuman-mickey6: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Applebee's, and if so, how?
GetHuman: And which of these common Applebee's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mickey6 a list of common Applebee's problems)
GetHuman-mickey6: "Cancel a reservation" was why I was trying to call.
GetHuman-mickey6's review of Applebee's customer service
GetHuman: So how would you sum up your experience for GetHuman's Applebee's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mickey6: I went to Applebee's for curbside service. The meal was good except for the steak. I ordered my steak well done....no pink. When I got home, I cut my steak and found it was pink throughout. Before I can finish eating it, I'll have to cook it myself! Thought I'd paid them for that. Also miniscule portions when you order curbside. This happened at the Applebee's in Brunswick, Ga. Everyone makes mistakes but when preparing food one should take pride in pleasing the customer and getting it right.
GetHuman: Let's quantify your experience contacting Applebee's. On a scale of 1 to 5, how easy is it go get help on a Applebee's problem?
GetHuman-mickey6: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mickey6: I'd give them a one out of five on communication.
GetHuman: And what about Applebee's's ability to quickly and effectively address your problem?
GetHuman-mickey6: For that I would say one out of five.
GetHuman: And finally- any advice for other Applebee's customers?
GetHuman-mickey6: Call them early in the day or late. Don't forget any personal or account information you might need for Applebee's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mickey6 taken from his Applebee's customer service problem that occurred on November 21st, 2017.