Applebee's: Waitress was very rude, never introduced hersel...

A Applebee's customer review by GetHuman user GetHuman-23033 from November 27th, 2017

Background on GetHuman-23033's case

GetHuman: GetHuman-23033 - can you tell our other Applebee's customers when your case took place?
GetHuman-23033: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Applebee's, and if so, how?
GetHuman-23033: I used the 888-592-7753 number I found for on the GetHuman Applebee's customer phone number page I was on: Applebee's Customer Service Phone Number
GetHuman: And which of these common Applebee's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-23033 a list of common Applebee's problems)
GetHuman-23033: "Cancel a reservation" was why I was trying to call.

GetHuman-23033's review of Applebee's customer service

GetHuman: So how would you sum up your experience for GetHuman's Applebee's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-23033: Waitress was very rude, never introduced herself, never brought us silverware until after we had food and had to ask. Food was ok but the waitress clearly did not want to be there, we had to call another server (a woman with short hair) to get our drinks. our waitress was on her phone in the dining area and was snarky. wouldn't go back to this location because of her. she wouldn't even refill my husbands drink when he placed it at the end of the table (the universal sign for needing another drink right?). We have both been servers, it's not hard to do your job, it's a shame that you have such an uncaring employee.
GetHuman: Let's quantify your experience contacting Applebee's. On a scale of 1 to 5, how easy is it go get help on a Applebee's problem?
GetHuman-23033: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-23033: I'd give them a one out of five on communication.
GetHuman: And what about Applebee's's ability to quickly and effectively address your problem?
GetHuman-23033: For that I would say two out of five.
GetHuman: And finally- any advice for other Applebee's customers?
GetHuman-23033: Call them early in the day or late. Don't forget any personal or account information you might need for Applebee's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-23033 taken from his Applebee's customer service problem that occurred on November 19th, 2017.

Applebee's

1.60 of 5 stars | 53 reviews

GetHuman-23033's Applebee's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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