Ashley Furniture: Esta es la peor tienda que hay en USA, compramo...
A Ashley Furniture customer review by GetHuman user ~Claudia from November 17th, 2017
Background on ~Claudia's case
GetHuman: ~Claudia - can you tell our other Ashley Furniture customers when your case took place?
~Claudia: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Claudia a list of common Ashley Furniture problems)
~Claudia: "Overcharge/Strange charge" was why I was trying to call.
~Claudia's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Claudia: Esta es la peor tienda que hay en USA, compramos casi todos los muebles de la casa, solo nos llego la sala y una cama, lo demas que es:comedor, otra alcoba, una cajonera dicen que nos las pueden traer en * semanas mas, la compra la hicimos el * de julio y aun no tenemos los muebles completamente, la unica cama que llego, leggo en mal estado y el senor que la trajo le tapo todos los rayones con un marcador negro delante de nosotros, por favor, no compren en esta muebleria es una basura y sus vendedores no dan la cara luego de hecha la compra!!, gas ashley furniture!!!!!
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Claudia: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Claudia: I'd give them a two out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Claudia: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Claudia: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Claudia taken from his Ashley Furniture customer service problem that occurred on November 11th, 2017.