Ashley Furniture: I called at *:** pm on a Wenesday... time of da...
A Ashley Furniture customer review by GetHuman user GetHuman-238787 from November 5th, 2017
Background on GetHuman-238787's case
GetHuman: GetHuman-238787 - can you tell our other Ashley Furniture customers when your case took place?
GetHuman-238787: Yeah. It was late at night, on October 29th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-238787 a list of common Ashley Furniture problems)
GetHuman-238787: "Change order" was why I was trying to call.
GetHuman-238787's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-238787: I called at *:** pm on a Wenesday... time of day probably makes a difference. I had a wonderful experience... there were even very small issues with my order and without me requesting they just replaced everything free of charge... they were on time and polite.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
GetHuman-238787: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-238787: I'd give them a one out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
GetHuman-238787: For that I would say two out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
GetHuman-238787: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-238787 taken from his Ashley Furniture customer service problem that occurred on October 29th, 2017.