Ashley Furniture: These people continue to avoid handling the wro...
A Ashley Furniture customer review by GetHuman user ~Richard Hyatt from November 24th, 2017
Background on ~Richard Hyatt's case
GetHuman: ~Richard Hyatt - can you tell our other Ashley Furniture customers when your case took place?
~Richard Hyatt: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard Hyatt a list of common Ashley Furniture problems)
~Richard Hyatt: "Change order" was why I was trying to call.
~Richard Hyatt's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard Hyatt: These people continue to avoid handling the wrong delivery of an item. I have been ignored, past around, put on perpetual hold and completely lied to. Still waiting for my item to be picked up and credited to my charge card after ** days and counting. I have talked to them on * different occasions and spent HOURS ON THE PHONE. - Richard Hyatt
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Richard Hyatt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard Hyatt: I'd give them a five out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Richard Hyatt: For that I would say two out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Richard Hyatt: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard Hyatt taken from his Ashley Furniture customer service problem that occurred on November 16th, 2017.